Privacy Policy

Privacy Policy – VIS SOLUTIONS d.o.o.

Last updated: January 27, 2026

At VIS SOLUTIONS d.o.o. (hereinafter: VIS Solutions), we recognize the importance of protecting personal data and approach its processing responsibly and in accordance with all applicable regulations. This Privacy Statement provides you with information about our privacy practices applied to all processes of handling your personal data that we collect, use, or share with third parties.

I/ CONTROLLER OF YOUR DATA

The controller of your data is the company VIS SOLUTIONS d.o.o., headquartered at Horvaćanska cesta 170, 10 000 Zagreb, Republic of Croatia, OIB (PIN): 55893106593.

II/ CONTACT FOR PROTECTION OF YOUR PERSONAL DATA

For all questions regarding the processing of your personal data and the exercise of any of your rights, you may contact our Data Protection Officer available at the e-mail address: data.privacy@vis-solutions.eu.

III/ PURPOSE AND LEGAL BASIS FOR DATA PROCESSING

We process your data for various legitimate purposes, always ensuring that every processing activity is based on a clear legal ground. We collect data to provide answers to your inquiries sent via contact forms or e-mail, to inform you about our solutions and services, for the purpose of concluding and executing contractual obligations, and to fulfill legal obligations prescribed by tax and accounting regulations of the Republic of Croatia. Furthermore, we use certain information for website traffic analytics to improve your user experience.

IV/ (SUB)PROCESSORS AND THIRD PARTIES

In the processing of your personal data, in addition to us as the controller, authorized third parties may also participate. We do not sell your data to third parties; we share it exclusively with partners who enable the technical functioning of our website:

• Google LLC - through the Google Analytics service, we collect information about your use of our website. Google uses this information, including IP addresses and data from cookies, for the purpose of analysis and service improvement. Information is shared on an anonymous basis. Details on how Google uses your data can be found on the Google Partner Page. If you wish to disable tracking, you can install the Google Analytics Opt-out tool.
• IT Service Providers - external partners providing hosting services and server maintenance for our website.
• Public Authorities - we submit your personal data to competent public authorities only if we are obliged to do so by law or other binding regulations.

V/ INFORMATION COLLECTED ON OUR WEBSITE

When visiting our site, we automatically collect information in server log files, such as your IP address, browser type, and operating system, to understand visitor movement and improve content security. All other data (first name, last name, e-mail) is filled out by you voluntarily through available forms. By sending an inquiry, you give us your consent to use your personal data for the stated purpose of responding.

VI/ RETENTION PERIOD OF YOUR DATA

We will not retain or process your data longer than reasonably necessary to fulfill the purpose of processing. We comply with specific regulations that determine minimum data retention periods (e.g., accounting obligations). In the event of your request for deletion, the data will be deleted as soon as possible, unless we are restricted by an applicable regulation regarding your request.

VII/ YOUR RIGHTS REGARDING PERSONAL DATA

It is your right to request from us at any time: access to your data, correction of inaccurate data, deletion of your data, restriction of processing, the right to data portability, or to object to the processing of your data. You can request the exercise of any of these rights by sending an e-mail to data.privacy@vis-solutions.eu with the subject "Data Subject Request – Personal Data". We will respond to your request without delay, and at the latest within one month.

VIII/ RIGHT TO OBJECT AND WITHDRAWAL OF CONSENT

If we process your data based on the consent you provided, you can withdraw that consent at any time. Furthermore, you always have the right to lodge a complaint with the supervisory authority - the Croatian Personal Data Protection Agency (AZOP), Ul. Metela Ožegovića 16, 10 000 Zagreb.

IX/ SECURITY OF YOUR PERSONAL DATA

We have implemented modern technical and organizational measures, including SSL encryption, to prevent any unauthorized access, modification, theft, or loss of your data.

X/ PERIODIC CHANGES TO THIS STATEMENT

We reserve the right to periodically make changes to this Privacy Statement to align with new legal requirements or changes in our processes. Any change will be published on this page with an indication of the date of the last modification.